Return Policy
 

Please inspect your new purchase thoroughly upon receipt. If there is a problem with your order, please send me a message from the Contact Page.
 

30 Day, 100% Money Back Guarantee 
If for any reason you are dissatisfied with your purchase from Shortstop On Pool you may return the item(s) in NEW, UNUSED, AND ORIGINAL CONDITION within 30 days of purchase. We will credit you with the form of payment you submitted to us. 
 

For your protection please be sure to send back the item in the original shipping container and insure the product for the full value in case it gets damaged during the return process.
 

Original shipping charges are non-refundable. Shipping and insurance charges for the return of the item(s) are the responsibility of the customers. 

Shortstop On Pool, at our own judgment, reserves the right to void the 30 Day money-back guarantee if there is evidence of abuse, mishandling, or excessive wear, nicks, or dinks. 

Personalized and/or customized items are not returnable.
 

INTERNATIONAL RETURNS
The customer is responsible for any additional duty, taxes, brokerage fees, and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer. The customer is also responsible for any duty, tax or brokerage fees, and insurance for replacements. Closeouts, custom orders, or demo items are not returnable either domestically or internationally.

Damaged Goods
 

Satori Flat Racks are tough. I don't expect any shipping damage. Just in case your racks arrives damaged I'll send a new one after receiving the damaged one back. Do not discard products or packaging.